Lux Motorhomes Terms & Conditions

1 – Definition

The Terms and Conditions as stated within supersede all previous versions whether online
or in printed format.

The terms used throughout correspond to the following-
‘Lux Motorhomes’ relates to Lux Motorhomes LTD.
‘Driver/Hirer’ relates to the person(s) named under the terms of the Rental Agreement.
‘Campervan/Motorhome’ relates to the vehicle which has been hired under the terms of the
Rental Agreement and any substitution vehicle that has been supplied under those terms.
All items supplied with the vehicle including but not limited to toolkit, spare wheel or fast fix
kit, fire extinguisher, first aid kit, vehicle documentation and any items supplied as part of
the basic vehicle inventory including cooking and dining equipment and camping table and

‘Rental Agreement’ relates to the hire documentation as signed by the hirer on collection of
the vehicle detailing the hire period as well as the full details for the hirer and vehicle.
‘Rental Period’ relates to the date and time of collection to the agreed date and return time
and the time that the hirer legally has possession of the vehicle unless previous contact with
Lux Motorhomes has been made and agreed to return at a time not stated on the Rental

‘Security Deposit’ is the amount held at commencement of hire for any purpose as listed
under section 8 – Security Deposit.

2 – Driver Qualification

The hire of a Campervan or Motorhome from Lux Motorhomes is subject to the hirer and
any additional drivers meeting the following conditionsMust be between the ages of 25 and 70.

• We may be able to hire to customers between 70 and 75, subject to insurance
approval and subject to a £5 per day fee, once they have turned 75 we are unable to
provide cover.
• Must have held a full driving licence for a minimum of 2 years.
• Must hold a driving licence with entitlement to drive vehicles up to 3500kg
MGVW(Category B)
• Holders of a UK driving licence must be able to produce a DVLA access code.
• Must not have any physical or mental defects or infirmities or any other medical
condition that is required to be disclosed to the license issuing authority.
• Must not have had any insurance declined, policy cancelled, or renewal refused.
• Must not have any more than 6 points on their licence for minor offences such as
• Must not have been disqualified from driving within the last 5 years
• Must not have been convicted of any offences relating to endorsement codes DD,
DR, etc…..
• Must not be connected in Hawking or general dealing (market trader, merchant,
second hand dealer, etc…).
• Must not be a scrap merchant, vehicle dismantler or breaker.
• Must not be an undergraduate or student under 25 years of age.
• Must not have been involved in more than one accident in the past 3 years whilst
driving and may require referral if costs exceeded £5,000.
• Must not be Foreign Service Personnel other than a person holding a full valid UK or
EU driving licence for 2 or more years.
• Hirers with licences issued in the EU, EEA, Australia and New Zealand and over 25
years with a minimum 2 years driving experience. Other licence holders may be
considered on a case by case basis and may require additional costs and security
• .No refund will be given if the hire is cancelled because we are unable to insure you
to drive.

3 – Insurance

Fully comprehensive insurance cover is included for the hirer of the Campervan/Motorhome
providing the hirer meets the conditions as set out in Section 2 – Driver Qualification.
There may be 2 additional drivers added to the rental agreement, providing the meet the
conditions as set out in Section 2 – Driver Qualification and the additional driver fee of £5.00
per day per driver is paid.

3.1 – The insurance only covers damage to the exterior of the motorhome in the event of
any accident with a 3rd party or property and excludes ‘roof damage’ which is deemed as
wilful negligence.
Interior furniture and fittings as well as any additional item included under the terms of the
Rental Agreement are not covered for any loss or damage, these items will be charged at a
cost of replacement and any related costs associated with the replacement.

3.2 – The insurance is only valid for the period shown on the Rental Agreement. Any return
later than that shown on the Rental Agreement or allowing a person that has not been
named on the Rental Agreement to drive, will invalidate the insurance cover and constitute
a traffic offence under the Road Traffic Act in which the driver and/or hirer will be liable to
prosecution. In the event of the insurance being invalidated, the hirer/driver accepts that
they are liable in full for any damage to the motorhome, personal injuries, third party
property as well as any other related liabilities after the expiration time of the insurance
cover. An additional surcharge will also be applied to the hirer at a rate of £50 per hour for
the first 3 hours or part thereof and the balance of the security deposit thereafter. Any
additional cost incurred by Lux Motorhomes will also be re-charged in addition to the

3.3 – In the event that it is discovered that the hirer/driver does not meet the criteria set out
in Section 2 – Driver Qualification, the insurance cover will be invalidated and Lux
Motorhomes will hold the hirer responsible for all fines, losses, damages, and other costs.

3.4 – In the event that any of the criteria set out in Section 2 – Driver Qualification has an
insurance surcharge applied, the hirer agrees they will borne this additional expense.

3.5 – The hirer shall be responsible for any and all of Lux Motorhomes uninsured losses
which may arise as a result of the hire.

3.6 – During the period of hire, the hirer/drivers agrees that the Campervan/Motorhome
shall not be-

• Driven outside of Scotland, England or Wales unless given express permission and
paid any relevant insurance charges.
• Driven in a manner that is not cautious, prudent or normal, or which could cause
• Driven on any unsealed or unauthorised roads or in an area that is designated as
• Driven on any beaches or in any salt water.
• Driven by a person that is deemed to be unfit to drive through consumption of
alcohol or drugs or where the legal limit of the blood alcohol level has been
• Driven by any person(s) not being named on the Rental Agreement at the
commencement of the hire.
• Driven by any person who has given a fictitious or false name.
• Left unattended while being unlocked.
• Left with the keys in any area of the vehicle.
• Used for travel to music festivals or unauthorised sporting events.
• Used for any illegal purpose or for any speed trials, race, rally or contest.
• Used to propel or tow any vehicle or trailer.
• Used to carry any passengers or property for hire or reward.
• Used to carry more passengers than is permitted by any relevant authority by
exceeding the amount of fitted seatbelts.
• Used to carry volatile liquids, gasses, explosives or other corrosive or inflammable
• Otherwise in accordance with the terms as stated and agreed under this Rental

3.7 – During the period of hire, the hirer is responsible for the following-
• Keeping the motorhome under their control throughout the hire period.
• Ensuring the vehicle is locked when unattended.
• Keeping the keys safe at all times. All costs to replace lost or damaged keys will be
the responsibility of the hirer. 1 set of keys is given to the hirer at the start of the
rental. Duplication of the motorhome keys is expressly prohibited.

3.8 – In the event of more than one claim being presented, the hirer accepts that they are
liable for the excess amount for each and every incident.

3.9 – Claims involving 3rd parties also have the excess payable until re-imbursement has
been received from the 3rd party insurers after which time the amount will be returned.
Lux Motorhomes cannot be held responsible for the time that insurance claims take to be

4 – Bookings

Enquiries can be made by email to or by calling 07375 388 074

• A 25% (of total hire cost) non-refundable deposit will be required to confirm the
booking which will be deducted from the total hire charge providing the rental start
date is more than 8 weeks away, otherwise the full hire amount will be due.
• A booking is only confirmed once the customer has received a booking confirmation.
• All outstanding hire balances must be paid no later than 28 days prior to collection.
If a booking is not paid in this time it will be cancelled and the deposit will be nonrefundable. If the rental is still required, a 2.5% interest on the balance will be added
daily until the outstanding balance is paid.
• Payment of the booking deposit states that you have read and agree to all the terms
and conditions as stated herein.
• All payments for rentals must be paid by credit or debit card only. We do not offer
the option to pay by cheque or cash.
• Any changes to the rental booking including changing dates will be charged at £50.
• All payments are made in GBP. Lux Motorhomes cannot be held liable for any
fluctuations in the exchange rate or for any charges applied by the payment
• The customer must inform Lux Motorhomes if they wish to take the motorhome off
of mainland UK and pay the additional charge for doing so.
• Northern Ireland – £5.00 per day
• Republic of Ireland – £10.00 per day
• Continental Europe – £10 per day plus an additional £100 (minimum 7 days,
maximum 15 days hire, must have a minimum of 14 days notice prior to rental start
date). Up to 30 days may be arranged subject to insurance approval and any
additional costs paid. We can not cover any periods over 30 days.

5 – Cancellations

In the event of a cancellation by Lux Motorhomes, the full paid amount will be refunded.
In the event of a cancellation by the customer, the following fees will apply-

• More than 6 weeks before the start date of the hire – loss of deposit
• Between 2 and 6 weeks before the start date of the hire – 50% of total hire charge
• Two weeks or less or in the event of a no-show – 100% of total hire charge

A ‘No Show’ is deemed as the Customer not presenting themselves on the first day of the
Rental Period to collect their motorhome and not communicating to Lux Motorhomes prior
to this date that they will be collecting the Vehicle on an alternative date/time within the
booked Rental Period. Should the hire be deemed a No Show, the Booking will be
automatically cancelled at close of business that day and the Vehicle will be released for rehire by another party. No refunds whatsoever will be due.

All cancellations must be submitted in writing to Lux
Motorhomes cannot postpone or transfer money from one hire to another. Lux
Motorhomes reserves the right to amend our cancellation policy for certain events. It is
strongly advised that hirers take out their own insurance against any unavoidable

Cancellations due to the ongoing COVID-19 pandemic will be fully refunded or an option to
change booking dates.

6 – Collection of Motorhome

The collection of the motorhome is strictly between 2pm and 4pm. This is to allow for
cleaning and preparation from the previous hire.

6.1 – On collection of the motorhome, the hirer and any additional driver must present the

• Driving licence held for a minimum of 2 years
• If a UK resident, 2 utility bills or bank statements dated within 3 months prior to the
start date of the rental in their name and a DVLA check code
• If an international customer, a passport and either a utility bill or bank statement
dated within 3 months of the collection date
• Credit or debit card in hirer’s name for the stated security deposit.
Failure to supply the required documents will be deemed as the customer no longer wishes
to rent the motorhome and there will be no refund due.
The hirer accepts liability for all drivers of the motorhome, and it is their responsibility to
ensure that no one other than those stated on the rental agreement, having met the driver
eligibility requirements as stated by the insurance company, are permitted to drive.

6.2 – The hirer acknowledges delivery of the motorhome and the contents free from any
defect or damage and complete other than as specified by Lux Motorhomes. The hirer is
advised to check the motorhome thoroughly before leaving the hire depot and any existing
damage is recorded on the signed Vehicle Condition Report.

6.3 – Lux Motorhomes will endeavour to have your motorhome ready for the collection time
stated, however, are unable to guarantee that it will be ready due to unforeseen operational
issues. In the event that the motorhome is not ready at the stated collection time, Lux
Motorhomes are under no obligation to offer any refunds or a revised return time nor any
compensation for pre-booked ferries/events etc.. The motorhome must still be returned at
the stated time.

6.4 – Motorhome keys and control. The hirer will be issued with one set of keys at the start
of the rental, it is the hirers responsibility to ensure they are kept safe at all times.

6.5 – The hirer is responsible for ensuring that seatbelts are worn by all passengers in the
manner they were designed for.

6.6 – Lux Motorhomes will not be responsible for any third party damages or claims in
connection with or as a consequence of any accident or breakdown.

6.7 – Every effort is made to ensure the hire motorhome is in a roadworthy and safe
condition before the commencement of the hire. The company shall not be liable for any
consequences arising from any defects or mechanical failure of the motorhome which all
reasonable precautions have been taken to prevent such occurrences.
6.8 – The motorhome is provided with a full tank of fuel, it is the hirer’s responsibility to
refuel the motorhome while on hire and prior to returning to Lux Motorhomes.
6.9 – A full gas cylinder is supplied with the motorhome. If additional gas is required, it is the
hirer’s responsibility for the cost.
6.10 – The hirer is responsible for checking the oil and water levels of the engine on a daily
basis and any other necessary motorhome components such as, tyre pressures/condition
6.11 – The hirer is responsible for the payment of any toll road charges as defined by the toll
road authority.

7 – Substitution of Motorhome

Lux Motorhomes will do everything to provide the motorhome as booked, however, in any
instances out with our control, we reserve the right to offer a substitute vehicle subject to all
the terms and conditions of the agreement. If the substitute vehicle is in a lower tariff, the
difference of the rental costs will be refunded, if it is in the same or higher tariff, there will
be no refund and no additional charge.

Lux Motorhomes will not be held liable for any additional costs that may arise due to the
substitution of the motorhome, this includes but is not limited to ferry crossings, campsite
fees etc..

8 – Security Deposit

On collection of the motorhome, a security deposit equal to the amount shown under
Rental Rates and Fees is required by credit or debit card. These funds will be pre-authorised
and will only be accessed in the event of the motorhome not being returned in the same
condition that it was rented in.

• In the event that the conditions are not acceptable, the following charges will applyAny damages/breakages found during the vehicle return inspection will be charged
accordingly with an administration fee of £25.

• Any parking, speeding or other actions that contravene the Road Traffic Act, that
include but are not limited to bus lane contraventions, driving through traffic lights
while they are at red or any other endorsable citation will be charged at £25 per
contravention for administration purposes, this applies whether on public or private

Issue Cost
Fridge/Cupboards not
emptied £25
Unclean Bathroom £50
Unclean Habitation
Area £50 – £200
Unclean Toilet £100
Unemptied/Dirty Toilet
Cassette £100
Smoking in the Vehicle £300
Late Return
£50 per hour or part thereof for the first 3 hours then balance
of the security deposit thereafter, together with any additional
cost incurred by Lux Motorhomes.

• All payments are made in GBP, Lux Motorhomes cannot be held liable for any
fluctuations in the exchange rate or for any charges applied by the payment
• The security deposit will be held in case of any incidents with the motorhome. In the
event of an incident occurring, the security deposit will be retained immediately and
a further authorisation will be required for the rental to continue.

9 – Breakdowns

All motorhomes/campervans supplied by Lux Motorhomes are checked prior to the start of
each rental. It is the hirer’s responsibility to check the oil, water and tyres on a daily basis to
reduce the risk of breakdowns.
In the event of a mechanical breakdown, please contact the appropriate breakdown service
for the vehicle-

• RAC Breakdown cover – 0330 159 8714

Lux Motorhomes must be made aware of any breakdown at the earliest convenience either
by telephone to 07770 233945 or by email to
Lux Motorhomes will supply full breakdown cover to cover any mechanical faults to the base
chassis of the motorhome. Any call out charges to Lux Motorhomes necessitated by the
client through operator error, e.g. a flat Vehicle battery, wrong or insufficient fuel, keys
locked in a motorhome, damage causing vehicle to be undrivable etc, will be charge a call
out fee. This fee will be agreed by Lux Motorhomes prior to technician or mechanic being

Lux Motorhomes will reimburse the hirer for reasonable costs incurred up to £50 which
must have a valid receipt provided on return. Any costs over £50 must be authorised by Lux
Motorhomes prior to the expenditure. Any costs not authorised will be at the expense of
the customer.

Lux Motorhomes will not be held liable for any additional costs incurred for hotels,
replacement vehicles or consequential expenses as a result of any breakdown.
In the event a breakdown is caused by mis-fuelling, the hirer is liable for all costs incurred
including draining and flushing the fuel system, any engine parts including seals that need
replaced including the relevant labour charge due to the mis-fuelling along with a full tank of

10 – Accidents

In the event of the motorhome being involved in an accident, however small, the full details
must be filled out on an Accident Report Form.

• In the event of any accident or damage to the motorhome, Lux Motorhomes must be
notified within 24 hours.
• The hirer participates as an insured driver under a comprehensive motorhome
insurance policy.
• The hirer agrees further to protect the interest of Lux Motorhomes and the
insurance company in the event of an accident during the hire term by:
• Notifying the police immediately if there is property damage or if people are injured
and in order to determine fault for insurance purposes.
• Not admitting any guilt or liability, make settlement offer or other like offer.
• Obtaining names and addresses of parties involved and witnesses.
• Not abandoning the motorhome without adequate provisions for safely guarding
and securing same.
• Notifying Lux Motorhomes immediately of any loss or damage occurring to the
motorhome and of any fault. Please indicate if the motorhome is not roadworthy or
is liable to cause danger to any person or property.
• The motorhome should not be used until the damage has been repaired, corrected
and fault determined.
• The hirer is liable for any and all overhead damage however caused.
• All incidents related to tyres including punctures are the hirer’s responsibility.
• Responsibility for damage to the contents of the motorhome while on hire lies with
the hirer.
• Personal possessions are not covered. The company shall not be liable for loss or
damage to any property left, stored or transported by the hirer or any other person
in the motorhome either before or after the return to Lux Motorhomes. The hirer
hereby agrees to hold the company harmless from and indemnify Lux Motorhomes
against all claims based upon or arising out of such loss or damage. Hirers are
strongly advised to take out holiday insurance.
• The hirer agrees to assist Lux Motorhomes in handling any claim arising from any
event, including providing all relevant information and attending Court to give
• You will pay for any costs relating to the delivery of a change over Vehicle as a result
of an accident regardless of which party is at fault
• No Security Deposit or insurance excess will be refunded until any claim is settled

11 – Return of Motorhome

The motorhome must be returned, emptied with the keys available to be handed over,
between 9am and 10am as shown on the rental agreement, failure to make the motorhome
available by 10am will incur a charge of £50 per hour for the first 3 hours or part thereof
after which the full security deposit will be chargeable. There is no grace period.

• There is no refund for returning earlier.
• On return, the motorhome will be given an initial check over to look for any apparentdamage or missing articles, a full check will be carried out during the cleaning
process. Any issues including cleanliness, damage, missing items, fuel etc, will be
communicated prior to the charge being taken and an invoice supplied showing the
costs of repair/replacement.
• The security deposit will be returned within 7 days of the return of the motorhome
less any charges as noted.
• Please ensure that you have refuelled prior to returning otherwise re-fuelling will be
charged at £2 per litre plus £25 admin fee.
• Providing there are no issues found when the vehicle has been checked, the security
deposit will be released within 7 days. Once this has been processed, we have no
control over the time it will take to appear back in your account. If you have not
received it within 28 days after your return date, please contact us and we will assist
where we can.

12 – Damage to the Motorhome

In the event that the motorhome is returned with damage, the cost will be charged at the
retail price of the part plus the labour fee for fitting the replacement part.

• Any damage to the bodywork will be sent to the body shop for assessment prior to
the charge being made.
• If damage has occurred to the roof section, (the roof considered to be any area
above the level of the windscreen) will be charged at the full cost of repair out with
the terms of the insurance, damage to this area is considered negligent and as such,
is not covered by the insurance, these repairs can be in excess of £10,000.
• In the event that diesel has been added to the water system, DO NOT RUN THE TAPS,
return immediately to Lux Motorhomes where they will empty the water tank out to
prevent damage to the water system. In this case, the rental will be deemed to be
cancelled with any costs incurred being charged to the customer. If the taps have
been run, the cost of replacing the water system is £6,500 which is fully payable by
the customer.
• In the event that charges, including damage repairs and replacement exceed the
level of security deposit paid, you will be charged any additional sum to cover this
excess and that sum which will be due immediately at the end of the hire.
• Any damage to the engine due to the fluids not being checked regularly or due to
filling with incorrect fuel will be charged at the full cost of the repairs plus loss of use.

13 – Pets

Lux Motorhomes welcome well behaved dogs into our hire motorhomes which have been
designated pet friendly. The intentions to bring a pet need to be brought to our attention
prior to the booking being confirmed to ensure a pet friendly motorhome is being offered.

The additional cost for a pet is shown on our website. it is the responsibility of the hirer to
ensure that any dog travelling in one of our motorhomes/campervans is properly restrained
and that any soft furnishings are covered. Failure to cover cushions will incur an additional
cleaning charge.

If, in the event that a hirer has a pet which has not been disclosed, they will be transferred
into a suitable pet friendly motorhome if one is available and the difference in price for one
in a higher group, no refunds for changing to a lower group if it is a suitable alternative. If
no other pet friendly motorhomes are available, the hirer accepts that an increased pet
surcharge will be levied for the deep cleaning that is required for the motorhome to become
allergen free, this will be charged at the pet surcharge fee as displayed on the website plus
an additional £150. It is the hirer’s responsibility to ensure that the motorhome is returned
in the same condition and that any paw prints have been removed from furnishings.

Pets must not be left in the Vehicle unattended.

Pets are not allowed on any of the soft furnishings or upholstery (this includes the beds,

The Vehicle is returned in a clean and tidy condition as if a pet was never present. Should
this not be the case, or any pet hairs are found, cleaning charges and upholstery cleaning
charges will apply.

The minimum charge for this is £100.00

You agree to cover the cost of all damage caused by a pet, even if it exceeds the Security

14 – Smoking

Smoking is strictly forbidden inside the motorhome, even with the windows open. Any
infringement of this rule will incur a minimum charge of £300.

15 – Weather Conditions

Lux Motorhomes cannot be held responsible in the event of any damage or inconvenience
caused by inclement weather. This includes but is not limited to rooflights or windows being
blown off.

16 – Customer Vehicles

Lux Motorhomes will allow the hirer to park 1 car at our premises for the duration of the
hire period. All vehicles are parked at the owner’s own risk and the keys must be left with
the hire team.

17 – Availability

Although every effort is made to ensure that the reserved motorhome is available, at times
due to operational issues out with our control, a suitable replacement is available. However,
there may be circumstances where it is not possible for us to honour a reservation in which
case all payments received by the company will be reimbursed and Lux Motorhomes will not
be held liable for any additional costs incurred.

18 – Changes to Terms and Conditions

We reserve the right to alter the rates and conditions at any time. We also reserve the right
to refuse or cancel a hire to any person without warning or explanation. Additions to, or
alterations of the terms of this agreement shall be null and void unless agreed upon in
writing by all concerned parties.

19 – Ending the Agreement

Lux Motorhomes will end the agreement immediately and repossess the motorhome is we
find out that your belongings have been taken away from you to pay off your debts, or a
receiving order has been made against you. We will also end this agreement and repossess
the motorhome if you do not meet any of the conditions of this agreement or have obtained
the motorhome through fraud or misrepresentation, or the motorhome appears to be
abandoned. If you are a company, we will also end this agreement immediately and
repossess the motorhome if you go into liquidation or you call a meeting of creditors.

If we end this agreement, it will not affect our right to receive any money we are owed under
the conditions of this agreement.

20 – Governing Law

This agreement is covered by the laws of Scotland. Any dispute may be settled in the courts
of that country.

21 – Data Use

All customer details held by Lux Motorhomes will only be used for the purposes of any
rentals and will not be passed to any 3rd party unless it is directly connected to a rental, for
example, the police, insurance company or for the processing of any charge notices that are
received by the company.

22 – Driving Offences

Lux Motorhomes has the right to reclaim deposit after it has been sent back to the
customer in the event of any parking ticket, speeding fine, traffic light fine or anything of
that nature including any accident’s that has not been disclosed by the customer.
Terms and Conditions as last updated on 9th January 2023.

By signing this form you are agreeing to all the above stated in our terms in conditions.
Customers signature Print name Signed date